Frequently Asked Questions

Frequently Asked Questions

What is the delivery time for my order?

When you order from DI-NARA, the delivery time may be slightly different from what you are used to. As our products are shipped directly from our suppliers, we are able to significantly reduce storage and transportation costs. This allows us to offer our products at competitive prices.

The average delivery time is approximately 5–12 business days (Monday to Friday, excluding public holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your order may occasionally arrive slightly later than expected. We appreciate your patience and understanding.

If the expected delivery period has passed and you still haven’t received your order, please contact us at info@di-nara.com. We will look into the status of your parcel and assist you as quickly as possible.

I want to exchange or return my order. How do I do this?

To request a return, simply contact our customer service team at info@di-nara.com.

Please include:

  • Your full name

  • Your order number (e.g. #0000), which can be found in your confirmation email

  • The reason for your return

We will then provide you with the return instructions and confirm your return request. Once your return has been approved, you can send the product back using a courier of your choice.

How much does a return cost?

Return shipping costs are the responsibility of the customer.

The exact cost depends on the courier you choose. Please check the website of your selected courier for current return shipping rates.

What are the conditions for returning my product(s)?

You have a 30-day return period, starting from the day you receive your order.

You may return an item if:

  • The 30-day return period has not expired;

  • The product is in its original packaging and all original labels are still attached;

  • The product has not been used.

Which payment methods can I use?

We accept payments via Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.

If you are unsure whether your preferred payment method is available, proceed to checkout to view all available payment options.

All transactions are processed through secure and trusted payment systems, ensuring that your payment information is handled safely.

What should I do if I haven’t received an order confirmation email?

If you haven’t received your order confirmation email, please contact us at info@di-nara.com and include your full name and email address.

We will be happy to assist you as quickly as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please contact us as soon as possible at info@di-nara.com.

Please include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for cancellation

We will do our best to process your cancellation request before your order is shipped.